Contact Support

We're here to help with any questions or issues

Contact Information

Support Email

General inquiries and support

[email protected] Response time: 24-48 hours

Developer Support

API integration and technical issues

[email protected] For API-related questions only

Business Inquiries

Partnerships and business opportunities

[email protected]

Security Issues

Report security vulnerabilities

[email protected] PGP encrypted preferred

PGP Encryption

For sensitive communications, use our PGP key:

Send Message

Transaction Issues

For urgent transaction problems:

  • Include transaction ID or deposit address
  • Specify exact amounts and timestamps
  • Provide proof of transaction (txid)
  • Check FAQ first for common solutions

Common Questions

Check these solutions before contacting support:

Transaction taking too long?

Check Bitcoin network status and confirmations. Time delays may be enabled.

Sent to wrong address?

Contact support immediately with transaction details for possible recovery.

Fee calculation?

Use our fee calculator for exact fee amounts.

API issues?

Check our API documentation and status page first.

View Full FAQ

Service Status

Bitcoin Mixing

Operational

API Service

Operational

Website

Operational